Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Introduction
00:00 • 2min
Kevin's Favorite Loyalty Program
01:54 • 3min
The Relaunch of Golden Circle
04:42 • 2min
Shangri-La's Asian Hospitality Brand
06:32 • 2min
Shangri-La Circle: A Zero Tolerance Program
08:07 • 2min
The Relaunch of Golden Circle
09:37 • 3min
How to Be a Loyal Customer With a Loyalty Program
12:32 • 3min
The Importance of Frequency
15:09 • 2min
How to Maximize Customer Lifetime Value With COVID
16:42 • 3min
Shankala's E-Commerce Push
19:15 • 2min
How to Be an Instagrammable Property
20:47 • 2min
How Hotel Hotel Is a Non-Ludgery Product for a Younger Audience
22:26 • 2min
WeChat: A Social Media Platform for Hotels in China
24:04 • 2min
The Importance of Creating a Win-Win-Win Environment
26:14 • 2min
How to Launch a WAT Program
28:43 • 2min
Shangri-La Circle: A Career Opportunity for Kevin
30:45 • 2min