The Customer Success Channel Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
4 snips
Sep 7, 2021 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
How Did You Get Into Customer's Success?
01:32 • 4min
You've Come From a Very Different Background
05:41 • 3min
C S Leadership - What Have You Learned So Far?
08:27 • 2min
The Story Telling Is Per Key to Customer Success and Custom Success
10:25 • 3min
Capacity Planning to Scale Customer Success
13:15 • 2min
How Do You Manage So Many Customers as Well as So Much Revenue?
15:44 • 2min
Do You Have a Hybrid Model?
17:58 • 2min
Customer Success Models - The Customer Journey
20:11 • 3min
How Do You Set Expectations for Your Customers Success?
22:54 • 2min
Paid for Customer Success
24:48 • 3min
Digital First Customers Success
27:19 • 2min
Customer Marketing in the C Industry
29:11 • 2min
Business Intelligence in Customer Success?
30:59 • 2min
What's Your Favorite Part of Customers Success Managers?
32:52 • 3min