Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
00:00
Capacity Planning to Scale Customer Success
i think it's the hottest job and cust rissk us right now. Cause all that data we were talking about early needs to be dissected and put into the right place to be used. From there, im looking at how much volume and accounts, revenues and head count you want to have at different levels within your team. So those are afe the quick ones.
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