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Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

The Customer Success Channel

00:00

Do You Have a Hybrid Model?

With so many different teams, sounds like you as definitely divide and conquer the customer base. But i'm curious, with as many customers as you guys doyo have, do you have some sort of hybrid model, a tech touch, a high touch? What sort of c s model are you guyse falling with all those different team we Have all the above. And so here here's something. I think it's key for the customer. The customer's experience should always be high touch, high value, high touch and dedicated to their outcomes and personalized at scale.

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