Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
00:00
Digital First Customers Success
Customer success teams are scaling, much like what you guys have experienced at pipe dry as well. The only way to scale is really to make sure you stay on top of customer communications engagement and work closely with marketing. Soerety there, digily supported, digally enabled, didgily engaged, or even digl c us. Whatever itever it's going to be to meet the end customer, would obviously doscale for all the right reasons. Do it effectively, efficiently, be there at the customer o know.
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