Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
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You've Come From a Very Different Background
Sass: 21 of my past 22 hires, as a february of early this year, at no cs background. So it's about the people, the growth mind said, in their character and your culture. I have friends that are customer's success for higher education, in helping individuals not vigate the mba program. And so customer success is really just expanded, and it's all about the customer and all about building tha relationship for life.
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