Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
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C S Leadership - What Have You Learned So Far?
Leading with data, but rounding it out with story telling. Find your c s o, that c f o's office, and put it in that office. If you can't get in that office, put it outside the office and wait and knock every 30 minutes. It's really about numbers and metrics. And i think that we're going to get into more detail about pipe drives journey as a c s leader.
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