Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
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Customer Success Models - The Customer Journey
How did you start to segment out the ownership of each of those c s teams well as what type of customer they would serve? So it really starts with the customer journey. From the moment that they do a search on a c r m and comin to a learnin and educate about pipe drive. They go to trial, trial to pay, pay. That paying conversion then comes into customer's success. We have to build a motion so that in a journey very led, painstakingly, a to help support the customer.
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