Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
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How Do You Manage So Many Customers as Well as So Much Revenue?
Every single person on the team has a different rol. There's no duplication or linear growth. And based upon profiling, timing right message, right time to the right customer, they'll engage personally with the customers. Now, so there's four teams that live exist within customers existedn we also had another team of professional services, or techni, account managers inside of the named accounts team as well.
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