
Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
00:00
Business Intelligence in Customer Success?
i deftly think there's going to be a space with b i tools in success team, because i've heard it so many times. The customer looks at customers success manager as one stop shop. Or they see it as customers cess whose also being sentd for growth. And next question is, what sort of compensation should a customer success manager get? Should it be a base salary, or should it be abase salary plus a commissioner and orbonus? It matters what your end game is, what your project is, what you're trying to do. Ad there could be disjunctive messaging conversation. What does that comp look like? A heavy basea accelerators and everything in
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