Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
The Customer Success Channel
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How Did You Get Into Customer's Success?
jeff is the global head of customers success at pipe drive. He says he got into customer's success by accident and a little bit out of necessity. The term that really kicked it off for him in his head was 'customers for life' His company grew by 50 million dollars in just the past 12 months.
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