Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Introduction
00:00 • 3min
What Does Support Mean for You?
02:43 • 4min
What's the Difference Between Support and Customer Service?
06:34 • 2min
How Do We Handle Support Atmus?
08:46 • 3min
Is It Tougher to Handle a Dedicated Support Person?
11:54 • 2min
The Hand Off Element in Support
13:48 • 3min
The Context of Customer Support
16:44 • 2min
Is There an Opportunity for a Support Help Desk?
18:52 • 2min
First Republic Bank
20:24 • 5min
The Emotional Impact of a Credit Card Authorization
25:23 • 2min
Customer Connection - I'll Take an Early Lunch
27:16 • 4min
Customer and Company Perspectives on Support
31:41 • 3min
Y Really Does Have an Outsize and Pack
34:53 • 3min
Getting a Lot of Feedback From Your Customers
37:24 • 4min
Is Pigma a Good Product?
40:56 • 2min
Stripe - What's Your Experience Like at Stripe?
42:57 • 4min
The Difference Between a Small Company and a Large One
47:13 • 2min
What's the Relationship Between Developers and Support Staff?
49:10 • 3min
The Costing of Sass Software
51:45 • 2min
Can You Add Infinity Pen Colars?
53:50 • 4min