Is It Tougher to Handle a Dedicated Support Person?

Some things that i think could actually be handled better by a dedicated support person, because hit would be more responsive and they would have their attention. But then there's a lot of h stuff that we currently get, is stuff that needs to find its way to the person who's working on that particular feature. So i think it's kind of tough, and i won't be surprised if eventually we have a mix. Yes, it's tough. I feel like it varies by support request type.