Customer and Company Perspectives on Support

Support is one important way that your understanding how customers are experiencing the product, in what you should be doing differently going forward. And at a more human and personal level, i think it's important for motivating the product work... You need motivation to do hard work. Hearing from individual people about their desires for the product is quite motivating. The reason i build products is, of course, we have ideas we want to express. We're making products that we want to use ourselves, hopefully. But i am doing it to help other people, to serve their needs.