3min chapter

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54 // Support

Metamuse

CHAPTER

What's the Relationship Between Developers and Support Staff?

Senior technical support staff are the people who best understand how softwar works. They know every bug, every quirk and they had it all down cotos. The more you get into something like a haroku or a stripe, you know, paroc employs developers, pretty skilled elopers in their spiwold. But then that' turns out developers command a lot of earning power. You only have to burn one hour of support time, and then instantly youve essentially neutroller of lost money on that user. If the arpo for google search is 20 bucks, a year per user or something. You can imagine a support rap that's paid 20 bucks an hour, for example.

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