CIO Strategy: How IT can Create Great Customer Experiences

1

Introduction

00:00 • 2min

2

How to Bridge the Gap Between IT and Customer Perceptions

01:57 • 2min

3

The Importance of Understanding Customer Needs

03:29 • 3min

4

The Power of Data to Improve Customer Experience

06:10 • 3min

5

The Connection Between Digital Transformation and Customer Experience

09:15 • 4min

6

The Next Generation Technology Strategy

12:49 • 2min

7

How to Determine the Financial Value of Customer Experience Investments

14:49 • 2min

8

The Importance of Product Ownership in IT

16:48 • 3min

9

The Importance of Keeping Both Moving Along

19:56 • 2min

10

The Role of the CIO in Digital Transformation

22:11 • 3min

11

How to Architect a Platform for Your Business

25:28 • 2min

12

How to Argue the Need From a Technology Perspective

27:08 • 2min

13

The Impact of Technology Transformation on Customer Experience

29:09 • 3min

14

Building Blocks, Blanders, and Roadmaps for Banking

31:44 • 3min

15

The Importance of Digital Transformation

34:43 • 2min

16

Cloud Is Fundamental to Our Architecture

36:47 • 4min

17

How to Align IT With Customer Experience

40:38 • 3min