3min chapter

CXOTalk: Leadership, AI, and the Digital Economy cover image

CIO Strategy: How IT can Create Great Customer Experiences

CXOTalk: Leadership, AI, and the Digital Economy

CHAPTER

The Role of the CIO in Digital Transformation

The CIO has this very unusual position of seeing across every part of the organization, which is very unusual. One of the things we'll be moving towards is what we call a platform approach. We don't want to develop bespoke applications for every single business process that I have. If I can build a set of common components that can be reused across all of them, it's going to be much faster time to market and frankly much cheaper to build. The lending as a service example that I gave earlier, you know, the 8.5 million lines of code that we developed, cloud native application, we've built it so it can be reused not only for our student lending business,

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