2min chapter

CXOTalk: Leadership, AI, and the Digital Economy cover image

CIO Strategy: How IT can Create Great Customer Experiences

CXOTalk: Leadership, AI, and the Digital Economy

CHAPTER

The Importance of Keeping Both Moving Along

Can you assign any broad time frame for the change in that relationship from, as you said, being an order taker historically to a much closer partnership that you have right now? We turned the corner year two, I would say, I think, in terms of, at least be having that seat at the table. But it's an ongoing journey. And we've fundamentally changed our operating model.

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