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CIO Strategy: How IT can Create Great Customer Experiences

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The Importance of Keeping Both Moving Along

Can you assign any broad time frame for the change in that relationship from, as you said, being an order taker historically to a much closer partnership that you have right now? We turned the corner year two, I would say, I think, in terms of, at least be having that seat at the table. But it's an ongoing journey. And we've fundamentally changed our operating model.

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