CIO Strategy: How IT can Create Great Customer Experiences
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The Next Generation Technology Strategy
We set out by developing a vision and a strategy. We called it the next generation technology strategy. And it had five pillars. The first was moving to an agile environment. How can we deliver much faster new capabilities for our customers? Second was, how could we build a library of reusable APIs, reusable microservices so I can develop much more quickly with open source once again. Fourth one was about our journey to the cloud. One, speed to market, and secondly, to reduce our operating costs. Fifth pillar on this strategy was stability, cybersecurity, making sure the bank is protected. You know, we are a regulated entity. It's very important that as we're making all of these
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