CXOTalk

When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises.Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts:• Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's AI Group• Dr. David A. Bray - Chair of the Accelerator at Stimson Center, Former FCC CIOWhat you'll learn:✓ Why AI behaves unpredictably despite explicit programming✓ How to implement "pattern of life" monitoring for AI systems✓ The hidden dangers of anthropomorphizing AI✓ Essential board-level governance structures for AI deployment✓ Real-world AI failure examples and their business impact✓ Strategies for building appropriate skepticism while leveraging AI benefitsKey ideas include treating AI as "alien interactions" rather than human-like intelligence, the convergence of AI risk with cybersecurity, and why smaller companies have unique opportunities in the AI landscape.This discussion is essential viewing for CEOs, board members, CIOs, CISOs, and anyone responsible for AI strategy and risk management in their organization.Subscribe to CXOTalk for more expert insights on technology leadership and AI:🔷 Full episode and summary: https://www.cxotalk.com/episode/when-ai-goes-off-the-rails-an-executive-action-plan🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 🤖 Introduction to AI Challenges and Expert Backgrounds01:08 ⚠️ Understanding Generative AI and Its Risks07:11 🔍 Trust, Skepticism, and Responsible AI Deployment10:51 🤖 AI Risk Management and Corporate Integration14:01 ⚠️ AI as Insider Threat and Workforce Adaptation20:09 🤝 AI as a Sparring Partner and Policy Implications21:52 ⚖️ AI Regulation and Public Trust25:27 ⚠️ AI Risks and Corporate Governance29:41 🌐 Agent Management and Spatial Web Protocols31:45 🚀 AI in Space and Business Applications33:28 📜 AI Policy Creation and Regulation40:02 🌱 Opportunities for Smaller AI Players42:04 🤖 AI Innovation and Edge Computing43:28 📊 Future of Jobs and Data Stakeholderism49:42 ⚖️ Ethics, Misconceptions, and Trust in AI53:05 🙏 Closing Remarks and Gratitude53:21 📅 Upcoming Shows and Farewell#AI #ArtificialIntelligence #AIRisk #AIGovernance #EnterpriseAI #AIStrategy #CyberSecurity #DigitalTransformation #AIRegulation #GenerativeAI #AIHallucination #RiskManagement #CXOTalk #TechLeadership #AIEthics

Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments.In this episode, you'll learn:Why "no regret" AI investments beat waiting for perfect solutions • How to transform fear of job loss into workforce empowerment • The framework Lenovo uses to evaluate AI opportunities across every business function • Why pull-based learning environments outperform top-down AI mandates • How software engineers are expanding beyond code to become business architectsKey insights covered:✓ Agility as competitive advantage: Accept that AI technologies chosen today won't remain cutting-edge in six months. Build organizational agility instead of seeking guaranteed outcomes.✓ Reframe the AI conversation: AI automates specific tasks within jobs, not entire positions. Leaders must help teams decompose roles and reconstruct them around uniquely human contributions.✓ Create environments, not mandates: Lenovo built hundreds of approved AI agents across legal, marketing, finance, and HR. When employees experiment with relevant tools, they naturally request advanced training.✓ Leadership requires hands-on experience: Senior executives must personally engage with AI tools to lead effectively. You cannot manage what you don't understand.Art Hu oversees technology strategy for a company selling four devices per second globally. His dual perspective as both Global CIO and Chief Delivery & Technology Officer provides unique insights into bridging the gap between AI potential and practical business outcomes.Perfect for: CIOs, CTOs, business executives, and technology leaders navigating AI transformation in their organizations.🔷 Full video episode and summary: https://www.cxotalk.com/episode/lenovos-global-cio-advice-on-scaling-ai-managing-global-uncertainty-and-ai-nomics🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 🤖 Lenovo's AI Strategy and Integration02:52 💡 AI Investment Strategy and Agility09:32 🌐 Technological Evolution and New Possibilities12:20 📚 The Importance of Reskilling in the AI Era17:26 🤖 Overcoming Fear of AI Replacing Jobs20:00 💻 The Evolving Role of Software Engineers in the Age of AI23:39 🏭 AI's Impact on Industries and Regulatory Challenges25:43 🤖 Understanding Generative AI's Strengths and Weaknesses28:40 🏢 The Role of Technology in Business Contexts29:45 🌟 AI's Impact on Leadership and Adaptability36:27 ♟️ The Human Element in AI and Chess38:15 💻 Lenovo's Role in AI and Hybrid Cloud42:40 📊 AI-nomics and Ethical Considerations45:57 🌍 AI's Role in Addressing Global Challenges47:03 🤝 Ethical Considerations in Outsourcing AI50:05 🚀 Challenges and Strategies for CIOs in Scaling AI#AI #ArtificialIntelligence #DigitalTransformation #CIO #Leadership #EnterpriseAI #Lenovo #TechLeadership #AIStrategy #FutureOfWork #CXOTalk

Tom Eggemeier, CEO of Zendesk, leads the charge in revolutionizing customer support through AI. He shares valuable insights on shifting from traditional chatbots to reasoning AI agents, discussing how AI can sometimes outperform humans in empathy. Tom dives into real-world successes and failures of AI in customer service and highlights innovative pricing models to align satisfaction with business goals. He emphasizes the need for companies to adapt to AI, addressing challenges like data integrity and workforce evolution in this rapidly changing landscape.

Chris Isaacson, Executive Vice President and COO of Cboe Global Markets, shares insights into maintaining stability in global financial markets. He discusses the importance of building organizational resilience amidst extreme volatility and AI-driven trading. Chris emphasizes the '2X rule' for preparing systems for dramatic scenarios and the need to focus on the effects of AI rather than its intent. He highlights leadership's role under pressure and the future of trading in a 24/7 market environment. The conversation is a fascinating look into the complexities of market operations.

Mark Papermaster, CTO and Executive Vice President of AMD, shares insights on how AMD is shaping the AI landscape. He discusses the importance of integrating hardware and software to meet the increasing demand for efficient computing. Mark also delves into the rise of hybrid AI models and the need for tailored solutions. He highlights the culture of agility and innovation at AMD, stressing the significance of energy efficiency and effective communication in leadership. Expect a glimpse into the future of AI technologies and AMD's strategic role in it.

AI expert Nate B. Jones, popular on TikTok for his innovative insights, dives into the art of AI prompting. He discusses how effective prompting can enhance the performance of large language models and improve AI productivity. The conversation touches on the balance leaders must find between AI insights and their expertise. Jones also emphasizes the craft of creating specific prompts for better AI responses and explores the impact of AI on data analysis. His tips are invaluable for anyone looking to leverage AI effectively.

In this engaging conversation, Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, unveils the disturbing effects of AI on 92 million low-income Americans. He shares his pivotal legal victory challenging an algorithm that harmed disabled Medicaid recipients. De Liban explains why these technologies often reflect biases rather than neutrality, and how self-regulation typically falls short. He stresses the urgent need for robust regulation to protect vulnerable communities and offers actionable advice for technology leaders to ensure ethical practices in AI.

Jeetu Patel, President and Chief Product Officer at Cisco, shares insights on transforming businesses into AI-native organizations. He discusses the cultural shift needed to embrace AI, emphasizing training and curiosity-driven growth. Patel warns that AI won't replace jobs, but users who excel with AI will thrive. He highlights ethical AI implementation, the importance of integrating diverse perspectives, and the future of agentic AI. The conversation offers actionable strategies for leaders navigating the AI landscape and stresses the need for proactive regulation.

Nate B. Jones, an AI strategist and TikTok commentator, joins to dissect the evolving AI landscape amidst a fierce arms race among tech giants like OpenAI and Google. He delves into token economics and the nuances of model specialization, emphasizing the skills executives must develop for effective AI usage. The discussion highlights how AI could revolutionize workplace tools and the psychological dynamics between humans and AI. Jones also addresses the importance of adaptability in navigating AI's economic challenges and the critical role of tailored AI interactions for business success.

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.Our guest is Damon Covey, General Manager of UCC at GoTo.Learn more at: www.goto.com🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 AI's Role in Customer Communication01:19 Examples and Benefits of AI in Small Business05:49 AI Receptionist and the Future of Virtual Workforce08:33 Benefits of AI Receptionists and Virtual Workforce11:27 Deployment and Integration of AI Systems17:11 Collaboration Between AI and Human Workforce20:00 Ensuring Privacy and Security in AI Systems21:16 The Future of AI: Personalization and Actionability22:28 Closing Thoughts and Mission Statement