AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.🔷 Subscribe: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/deep-dive-real-ai-with-real-data-scientists🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalkPlease like, share, and leave a comment below. We'd love to hear your thoughts!

In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.Key Takeaways:Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.About Dan Bodner:Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!Subscribe: www.cxotalk.com/subscribeRead transcript and key points: www.cxotalk.com/episode/what-is-cx-automationLinkedIn: www.linkedin.com/company/cxotalkTwitter: twitter.com/cxotalkIf you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!#CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction

Babak Hodjat, CTO of AI at Cognizant and a pioneering inventor of Siri's natural language processing, dives into the transformative landscape of Agentic AI and multi-agent systems. He explains how these AI agents mimic mini robot armies, revolutionizing efficiency and collaboration in work environments. The discussion also highlights ethical considerations, including AI bias, and explores the futuristic idea of robots learning to navigate in a world with levitating trees. Hodjat offers insights into evolutionary algorithms that could redefine how we optimize websites and make AI more accountable.

Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.Plus, we address those burning questions about the impact of AI on the future of work.Listen to this episode to learn:-- What agentic AI is and how it differs from traditional AI-- Practical applications of AI agents in various industries-- Key considerations for evaluating and implementing agentic AI solutions-- How to build trust and transparency into your AI systems-- The potential impact of agentic AI on jobs and the workforceDon't miss out on this essential discussion about the future of AI in the enterprise!Subscribe to CXOTalk for more insights from leading experts in the tech industry!🔷 *Subscribe:* www.cxotalk.com/subscribe🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/what-is-agentic-ai-intelligent-agents-and-autonomous-workflows🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk

In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management.What You'll Learn:The "House of AI" Framework: Understand the foundational pillars—data engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analytics—that form the basis of successful AI strategies.Building a Strong AI Foundation: Learn why allocating 70% of resources to data cleaning and preparation is crucial for AI success.Overcoming Barriers to AI Adoption: Discover how to address the "three I's"—inertia, ignorance, and lack of imagination—that hinder AI implementation in organizations.Leveraging AI for Competitive Advantage: Explore techniques like transfer learning and fine-tuning to maximize AI benefits, even with smaller datasets.Addressing AI Ethics and Bias: Gain insights into proactive measures for de-biasing AI models and ensuring fairness and equity in AI outputs.Cultivating an AI-Ready Workforce: Find out how to upskill your team and foster a culture that bridges the gap between technical capabilities and business leadership.Learn from two leading academics collaborating on AI initiatives with over 200 companies globally.Stay Connected:🔷 *Read transcript on CXOTalk site: https://www.cxotalk.com/episode/enterprise-ai-strategy-algorithms-and-ecosystems🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk

Kurt Strovink, a Senior Partner at McKinsey & Company and author of "The Journey of Leadership," dives into the vital role of CEOs in enterprise AI. He discusses how leaders must balance innovation with risk while navigating ethical challenges. Strovink advocates for CEOs to be 'chief calibration officers,' emphasizing the importance of strategic frameworks to address bias and privacy. Highlighting leadership during the COVID-19 vaccine rollout, he illustrates how adaptive leadership is crucial in AI's rapidly evolving landscape.

Jeff Schilling, Chief Information Security Officer at Teleperformance, brings his expertise in global cybersecurity to the discussion. He reveals how Teleperformance uses Island's enterprise browser to secure operations for its 500,000 employees across 100 countries. Schilling emphasizes the importance of balancing security with productivity, showcasing how collaboration between IT and security teams enhances performance. He also sheds light on proactive measures to tackle evolving threats and the significance of maintaining a company's reputation in today's digital landscape.

Peter Altabef, the Chair and CEO of Unisys, discusses how AI is revolutionizing enterprise technology. He emphasizes the role of CIOs in driving AI initiatives and fostering collaboration across departments. Altabef highlights Unisys's disciplined approach to AI investment that aligns with business goals. The conversation touches on the transformative potential of quantum computing, the importance of cultural change during AI adoption, and the need for transparency in organizational dynamics. He also stresses the value of servant leadership and adaptability for career success.

Ed Sim, founder of boldstart ventures, discusses investing in enterprise AI startups on CXOTalk episode 847. Learn how AI reshapes the tech landscape and what investors seek in AI-driven companies. Gain insights on integrating AI, balancing development speed with scalability, and building key relationships.📢 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/vc-update-investing-in-early-stage-enterprise-ai🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk#enterpriseai #venturecapital #vc #cxotalk

In this engaging discussion, Carissa Carter, Academic Director at Stanford's d.school, shares her expertise on storytelling in business. She explores how narratives can effectively communicate complex ideas and align with organizational values. Carter emphasizes the significance of design thinking and mastering persuasion through storytelling, using real-world examples like Patagonia. She also addresses the challenges of data storytelling in the AI era, urging listeners to critically analyze emotional responses and navigate trust issues in AI-driven narratives.