CXOTalk: Leadership, AI, and the Digital Economy

In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership. 🔷 *Newsletter:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-perspectives-from-the-united-nations-insights-and-practical-lessons 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk

Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: ⁠Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk --- This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business.  Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies. He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs.  His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities. The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact.

AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation. 🔷 *Subscribe:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/what-is-ai-powered-devsecops-explained-by-gitlab 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk #ai #DevSecOps #SoftwareDevelopment #DigitalTransformation #DevOps #CXOTalk #GitLab

AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: • The challenges of black box AI and the need for explainable AI (XAI) • Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions • FICO's innovative use of blockchain to ensure responsible AI development • How to balance innovation with ethical considerations in financial services • Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk 🔷 Subscribe: www.cxotalk.com/subscribe 🔷 Read the summary and watch video: https://www.cxotalk.com/episode/tough-talk-ethical-and-responsible-ai-in-finance 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk

In this engaging discussion, marketing strategist Seth Godin shares his insights on the crucial difference between strategy and tactics. He emphasizes the importance of defining your core strategy and understanding the invisible systems that shape your market. Godin uses real-world examples from companies like Google and Starbucks to illustrate how clear strategies lead to success. He advocates for storytelling and empathy-driven approaches, challenging listeners to focus on building passionate audiences rather than chasing fleeting tech trends.

David Edelman, a senior advisor at Boston Consulting Group and Harvard Business School professor, dives into the transformative power of AI in customer personalization. He discusses the five promises of personalization and the common pitfalls like data silos. Edelman emphasizes the ethical use of AI to foster genuine connections rather than intrusive marketing. He provides practical strategies for CMOs to leverage AI and create a customer-centric approach, ultimately enhancing satisfaction and customer lifetime value.

AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.🔷 Subscribe: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/deep-dive-real-ai-with-real-data-scientists🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalkPlease like, share, and leave a comment below. We'd love to hear your thoughts!

In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.Key Takeaways:Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.About Dan Bodner:Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!Subscribe: www.cxotalk.com/subscribeRead transcript and key points: www.cxotalk.com/episode/what-is-cx-automationLinkedIn: www.linkedin.com/company/cxotalkTwitter: twitter.com/cxotalkIf you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!#CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction

Babak Hodjat, CTO of AI at Cognizant and a pioneering inventor of Siri's natural language processing, dives into the transformative landscape of Agentic AI and multi-agent systems. He explains how these AI agents mimic mini robot armies, revolutionizing efficiency and collaboration in work environments. The discussion also highlights ethical considerations, including AI bias, and explores the futuristic idea of robots learning to navigate in a world with levitating trees. Hodjat offers insights into evolutionary algorithms that could redefine how we optimize websites and make AI more accountable.

Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.Plus, we address those burning questions about the impact of AI on the future of work.Listen to this episode to learn:-- What agentic AI is and how it differs from traditional AI-- Practical applications of AI agents in various industries-- Key considerations for evaluating and implementing agentic AI solutions-- How to build trust and transparency into your AI systems-- The potential impact of agentic AI on jobs and the workforceDon't miss out on this essential discussion about the future of AI in the enterprise!Subscribe to CXOTalk for more insights from leading experts in the tech industry!🔷 *Subscribe:* www.cxotalk.com/subscribe🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/what-is-agentic-ai-intelligent-agents-and-autonomous-workflows🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk