CXOTalk

Join Arvind Jain, Founder and CEO of Glean and former Google engineer, as he dives into the future of AI startups. He shares how AI ventures differ from traditional firms, emphasizing rapid revenue growth and the importance of solving real business problems. Arvind discusses navigating AI ethics and security, offering practical advice for entrepreneurs. He also highlights strategies for effective enterprise AI integration, advocating for a focus on small wins and the need for organizations to adapt quickly to the evolving AI landscape.

In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in telecom. Jenifer also discusses the significance of convergence between fiber and wireless technologies, the customer demands shaping the telecom industry, and how to balance technological innovation with customer needs. Additionally, the episode offers insights into female leadership in technology and the philosophy of 'humble confidence' in leadership roles.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/at-t-consumer-chief-leading-a-90b-business-through-market-disruption🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 Introduction to Episode 87000:23 Jenifer Robertson's Career Journey00:44 Managing a Large Organization02:13 Customer-Centric Disruptions in Telecom05:22 Leveraging AI for Customer Service06:55 Driving Internal Change09:24 Customer and Internal Relationships13:04 Innovations and Market Impact16:38 Balancing Technology and Customer Needs22:55 The Converged Network Strategy24:09 Challenges of Customer Focus26:13 Investing in New Technology27:45 Data-Driven Customer Insights45:36 Women in Leadership48:19 Conclusion and Final Thoughts#customerexperience #telecom #womenintech #cxotalk

Tim Crawford, a premier CIO advisor specializing in AI strategy and governance, and Isaac Sacolick, an expert in actionable AI strategies, discuss the crucial role of robust AI governance. They emphasize the importance of clean data to avoid pitfalls and advocate for a balance between innovation and efficiency in AI initiatives. The duo also tackles change management, urging proactive staff training and legal collaboration to mitigate risks. Their insights equip CIOs with the tools to navigate the complex landscape of AI adoption and drive meaningful digital transformation.

In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI.Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output.The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷Newsletter:www.cxotalk.com/subscribe🔷Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-what-is-it-does-it-matter-part-2🔷LinkedIn: www.linkedin.com/company/cxotalk🔷Twitter:twitter.com/cxotalkChapters00:00 Introduction to AI Agents00:37 Understanding AI Agents01:26 Role of Large Language Models (LLMs)02:38 Layers of AI Agents06:19 Current State and Challenges07:09 Spectrum of AI Agents09:42 Design Considerations for AI Agents16:53 Human Element in AI18:03 Training and Evaluation of AI Agents23:50 Addressing Bias in AI26:50 Navigating Constant Change in Business28:08 AI's Impact on Fortune 500 Companies29:21 The Evolution and Integration of Large Language Models30:33 Introducing the AI Agent Market Map34:20 Key Use Cases for AI Agents40:19 Economics of AI Agents43:52 Security Concerns with AI Agents47:43 Future of AI Agents and Their Evaluation50:41 Final Thoughts and Farewell

Arvind Narayanan, a Princeton University professor and director at the Center for Information Technology Policy, discusses the pitfalls of AI hype based on his book, "AI Snake Oil." He reveals how to spot genuine AI solutions versus overhyped claims, especially in complex sectors like finance and education. The conversation dives into ethical concerns, consumer rights, and the need for accountability in AI deployment. Narayanan also emphasizes the importance of policy and regulation in ensuring that AI innovations genuinely create value rather than serve as deceptive marketing tactics.

Adriana Karaboutis, an independent board member with extensive leadership experience at Dell, Biogen, and National Grid, dives into the intricate world of enterprise AI. She addresses how boards tackle the rapid adoption of AI, including the balancing act between innovation and risk. Adriana shares insights on overcoming resistance to change, the importance of tech-savvy board members, and the critical role of effective communication between technical leaders and directors. This discussion underscores the need for ongoing education and alignment of AI strategies with governance.

Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests: 🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems 🔹 Dr. Anastassia Lauterbach – Authority on AI governance frameworks and risk management 🔹 Dr. David Bray – Visionary on societal impact and digital transformation This discussion covers: ✅ What makes AI trustworthy—and where it can go wrong ✅ Real-world examples of AI deception (deepfakes, misinformation, and biases) ✅ The societal, business, and ethical implications of AI ✅ Actionable strategies for building trust and safeguarding against AI risks Whether you're a business leader, policymaker, or technologist, this episode offers practical insights into navigating the complex world of artificial intelligence. #AI #ArtificialIntelligence #TrustworthyAI #Ethics #Leadership #CXOTalk #Technology #digitaltransformation 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 *Newsletter:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-trust-navigating-truth-deception-and-human-impact 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk

How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security. Oswal reveals strategies for: • Protecting legacy industrial systems • Managing remote access securely • Implementing zero trust in OT environments • Using AI-driven threat detection • Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk

In a captivating discussion, Jacqueline Acker, the CIA's Deputy Privacy and Civil Liberties Officer, shares her insights on AI ethics and governance. She underscores the importance of ethical frameworks in maintaining public trust, especially in sensitive sectors like intelligence. Acker explains how transparency is key to building explainable AI and addresses the challenges of bias mitigation. She also discusses the need for international collaboration on ethical AI standards, offering valuable advice for organizations looking to adopt responsible AI practices.

Dr. Terrence J. Sejnowski, a pioneering computational neuroscientist and author, discusses the rapid evolution of AI and its implications for the future of work. He emphasizes AI's role in augmenting human capabilities rather than replacing them. Key topics include the importance of a robust data strategy, ethical considerations, and the need for lifelong learning in adapting to AI technologies. Sejnowski also delves into the challenges of AI explainability and biases, highlighting its transformative potential across industries, especially in healthcare.