Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

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00:00 AI's Role in Customer Communication

01:19 Examples and Benefits of AI in Small Business

05:49 AI Receptionist and the Future of Virtual Workforce

08:33 Benefits of AI Receptionists and Virtual Workforce

11:27 Deployment and Integration of AI Systems

17:11 Collaboration Between AI and Human Workforce

20:00 Ensuring Privacy and Security in AI Systems

21:16 The Future of AI: Personalization and Actionability

22:28 Closing Thoughts and Mission Statement

Will AI Change Customer Service Forever in 2025? | CXOTalk #879