Will AI Change Customer Service Forever in 2025? | CXOTalk #879

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

00:00 AI's Role in Customer Communication

01:19 Examples and Benefits of AI in Small Business

05:49 AI Receptionist and the Future of Virtual Workforce

08:33 Benefits of AI Receptionists and Virtual Workforce

11:27 Deployment and Integration of AI Systems

17:11 Collaboration Between AI and Human Workforce

20:00 Ensuring Privacy and Security in AI Systems

21:16 The Future of AI: Personalization and Actionability

22:28 Closing Thoughts and Mission Statement