CXOTalk What is Google's Agentic AI Strategy? (Explained by Google Cloud's CTO) | CXOTalk #897
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Oct 17, 2025 Will Grannis, the Chief Technology Officer at Google Cloud, dives into the future of AI, focusing on Google's vision for agentic AI. He discusses how regulated industries can leverage documented workflows for quicker AI adoption. Grannis highlights the importance of integrating multimodal AI into customer support, showcasing its potential to transform problem-solving. He emphasizes the need for continuous improvement, the role of human oversight in critical tasks, and the value of using domain-specific data to gain a competitive edge.
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Agents As The Third Wave Of Automation
- Agents are the new wave of automation that take intent and execute tasks via text, voice, or actions.
- They let organizations automate routine knowledge work and surface capabilities to users directly at scale.
Highmark Health’s Employee Agent
- Highmark Health deployed an internal agent to answer employee questions about benefits and processes.
- About 60,000 users now access indexed knowledge instantly through that agent.
Use A Unified Platform For Agents
- Consolidate agent creation, models, connectors, and governance into a single platform like Gemini Enterprise.
- Include connectors to data sources and governance to make agents useful and secure in enterprises.