Will Grannis, founder of Google Cloud’s CTO Office, shares how his early love for gaming shaped his tech career. He discusses the importance of defining problems for success in AI projects, emphasizing a user-first mindset and collaboration across diverse perspectives. Grannis highlights the intricate balance between human teamwork and machine integration, particularly in customer support contexts. He also underlines that focusing on business impact rather than just technology is crucial for effective machine learning solutions, drawing valuable parallels from gaming.