The Knowledge Project with Shane Parrish

Rory Sutherland: The Psychology of Advertising

408 snips
May 30, 2017
Rory Sutherland, Vice Chairman of Ogilvy & Mather, applies behavioral insights to revolutionize advertising. He discusses how psychological drivers often trump rational solutions, using examples from airport security to illustrate human complexity. The conversation dives into the paradox of choice, revealing that fewer options can boost customer satisfaction. Sutherland critiques traditional economic thinking and emphasizes the transformative power of storytelling in shaping consumer perceptions and values, ultimately showing that the illogical often leads to better answers.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
ANECDOTE

Airport Security Bottleneck

  • Airport security backlogs are often caused by people accidentally bringing liquids exceeding the allowed size.
  • This highlights a behavioral problem, not an engineering one, solvable by changing passenger behavior.
INSIGHT

Intangible Solutions

  • Solving problems through intangible means like psychology is often seen as cheating.
  • This bias favors tangible solutions like infrastructure over behavioral changes.
ANECDOTE

EasyJet Pilot Reframing

  • An EasyJet pilot reframed the inconvenience of a bus transfer as a benefit, highlighting its proximity to passport control.
  • This changed passenger perception from negative to positive, demonstrating the power of framing.
Get the Snipd Podcast app to discover more snips from this episode
Get the app