Eli Weiss Teaches Customer Experience.

1

Introduction

00:00 • 3min

2

You Could Very Easily Start Your Own Companies

02:33 • 4min

3

I'm Not a Dude That Never Wears Makeup, but I Love Cody at Jones

06:09 • 2min

4

CX Is What You're Known For

08:08 • 6min

5

What's the Customer Journey?

13:54 • 4min

6

What's the Difference Between Signal Versus Noise?

17:42 • 5min

7

How Do You Retain Your Customers?

22:46 • 4min

8

Do You Think You Should Go Above and Beyond?

26:24 • 3min

9

The One Value of Retaining Customers

29:27 • 5min

10

Is Your Customer Satisfaction the Ultimate KPI?

34:08 • 4min

11

The Biggest Opposition to Purchasing Makeup Online Is, Will It Look Good?

38:33 • 2min

12

The CX Team

40:30 • 3min

13

CX CS - What's the Bare Minimum?

43:46 • 3min

14

CX Is the Number One Thing for the Team

46:19 • 3min

15

CX Under Marketing Is Brand Marketing

49:17 • 4min

16

How Do You Measure Customer Experience?

53:35 • 2min

17

What Can Companies Do With Managers in CX?

55:45 • 4min

18

What Advice Would You Give to a CX Leader?

59:23 • 3min

19

What's Your Dream Role in CX?

01:02:16 • 2min

20

What's the Biggest Takeaway That You've Learned So Far?

01:03:49 • 4min