Eli Weiss Teaches Customer Experience.
Ecom Gold
00:00
CX Is the Number One Thing for the Team
The first thing that for me to take a role at any level, whether it's a full-time gig or consulting, it's not worth my energy. If team is not fired up and inspired and excited, you're ready lost. And then it's process. It's like figuring out if the business has no money, that's one thing. But this is a business that sells out every time they drop. They do an insane amount of revenue. This is one of the best, most elite streetwear brands. The refund for a super VIP customer is not going to kill them. So I think it's people in process. Those are the two biggest things. You can come in
Play episode from 46:19
Transcript
