Ecom Gold cover image

Eli Weiss Teaches Customer Experience.

Ecom Gold

00:00

What's the Difference Between Signal Versus Noise?

There's definitely a difference between there's a skill set, right? And I'm going to ask you in a second for a framework, if you have one. What I see in any CX team is like within the first 20 minutes of an issue coming up,. It'll look like you've been hit 20 times, right? You'll be like, there are 10 tickets about the same thing and it takes a more tempered approach.

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