Eli Weiss Teaches Customer Experience.
Ecom Gold
00:00
How Do You Retain Your Customers?
In the shorter term for e-commerce, audiences are going to become less inclined to spend. So not only your core customers, but actually some of your fringe customers, who aren't your best customers can be really important. How do you balance losing a customer with retaining them? I think that what you see pretty often is the people you're talking to don't have any invested interest to resolve your issue - there's no interconnection between growth and retention. That's the biggest problem.
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