Building relationships with executives is crucial to understand their needs and provide relevant solutions.
Executives evaluate the potential ROI, integration complexities, and customer support when assessing software solutions.
Deep dives
Understanding the Perspective of Executives in Sales
Executives recommend asking other executives about their experience being sold to and what their inbox looks like to get a sense of the competition. Building relationships with executives is crucial to understand their needs and provide relevant solutions. Effective sales calls with executives focus on outcomes, differentiation from competitors, and demonstrating value. Insights-driven selling and access to information have transformed sales. Avoid sales approaches that are too casual or lack value proposition and instead, provide accurate information and demonstrate how your solution can address specific challenges.
The Evolution and Pivot of Aller
Aller began as a Wall Street analyst platform for deep company research but later transformed into a sales intelligence platform. The initial idea stemmed from the need for better company information and crowd-sourcing contact details. Aller's focus shifted when it was discovered that sales teams found the solution highly valuable for streamlining research, tailored outreach, and building relationships. Aller emphasizes user research to continuously improve the product and streamline processes. Product-market fit was achieved by understanding the needs of sales teams and delivering tangible benefits.
Decision-Making for Investments in Software Solutions
Executives evaluate the potential return on investment (ROI) and consider factors such as time savings, elimination of roadblocks, and integration complexities when assessing software solutions. The ability of a solution to complement existing processes and systems is crucial. Attention is given to how vendors prioritize their customers, provide support, and build partnerships. Detailed analysis, understanding alternative solutions, and assessing internal costs are important in making informed investment decisions. Emphasis is placed on identifying the additive value a solution can bring and minimizing distraction and implementation obstacles.
Engaging Executives through Communication Channels
Executives receive a high volume of emails, making it essential to craft compelling subject lines and preview text for attention. Well-researched and personalized emails that demonstrate value, offer business cases, or share relevant customer stories increase the chances of a response. Incorrect information sometimes triggers responses due to the desire to correct it. Phone calls are generally not preferred, and voicemails are often listened to or read as visual transcriptions. LinkedIn messages may receive attention, but only when the content is engaging and valuable. Executives appreciate professionalism and relevance in communications.
Tim Harsch is a CEO at Meltwater. In this episode, Tim talks about how you can speak to executives, the story behind Owler, and how insights-driven selling has transformed over the years.
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