EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies

1

Introduction

00:00 • 2min

2

The Relationship Between Sales and Customer Success

01:52 • 3min

3

The Customer Success Qualified Lead Concept

04:28 • 4min

4

Is There a Good Leading Indicator for Retention?

08:28 • 4min

5

Customer Success - How Do You Create a Custom Profile?

12:35 • 2min

6

How Do You Know When It's the Right Time?

14:29 • 2min

7

Type Form vs Concept

16:17 • 2min

8

The Scaling of Customer Success in Ocean

18:07 • 2min

9

Typeform

20:13 • 2min

10

Typeform and Notion - What You Wish You Had Known Before Getting Started?

21:48 • 3min

11

How Do You See It at Notion?

25:10 • 3min

12

How to Reduce Churn by 50%

27:43 • 2min

13

How Do I Reduce Customer Churn?

30:12 • 2min

14

Is There a Silver Bullet to Solving the Problem?

32:01 • 3min