EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
CHURN FM
00:00
Is There a Good Leading Indicator for Retention?
The retention metric then is based off the frequency of usage and just between the two products, like the area that you focus differs completely based on the users natural usage behavior. So how did you as a customer success team start by trying to figure out which areas we're going to be best to focus on? And maybe just starting at type form because there's literally so many different ways you can use forms. Yeah, great question. I can share our approach with both companies, but as you suggested I can start with type form.
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