EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
CHURN FM
00:00
Typeform
For typeform, we did see some large accounts, and we did have a high-touch team. It was just a little bit smaller, relatively speaking. And that's largely because there wasn't that much value at the time in adding another seat. Whereas notion being a productivity tool, everybody should have their own login and everything. So therefore, there is actually a lot of value in having each employee have their own seat.Yeah. I think this perspective, like from a go-to-market strategy as well, thinking through like how you price and package the product. Both products like look cheap to get started. But from like expansion, there's a lot clearer path for
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