EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
CHURN FM
00:00
How Do I Reduce Customer Churn?
The first thing would be speaking with customers to understand what's going on. Just looking at data doesn't tell the whole story, so then I would look at data and see what behaviors the best customers are doing. But I think there's no silver bullet as we discussed previously, but there's noSilver Bullet for reducing churn in a hypothetical company.
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