EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
CHURN FM
00:00
Type Form vs Concept
At type form, we were very deliberately focusing on SMBs and therefore there was little appetite to go up market. At notion, it's literally the opposite in the sense that we're fortunate notion to not have a retention problem. We actually have over 100% net retention across the business. And the opportunity was more we have several like at the beginning, we only had several now we have many customers with over 1000 seats.
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