EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
CHURN FM
00:00
The Scaling of Customer Success in Ocean
I'm assuming that over time, like you say with negative churn and like growing seats, like having customers up to a thousand probably looks vastly different. So how does that scale though then as well as one question that I had in mind? Yeah, great question. One is we do want to scale our high touch. And that's with the right tooling and the right processes which we're putting in place. The other aspect of scaling it is how do we take the learnings from the engagement that we have with the high touch customers and then scale that in low touch.
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