Knowledge Cast by Enterprise Knowledge

Kyle Hopson - Senior Manager, Knowledge Management at Best Buy

Jun 1, 2021

40:28

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Highlights

AI Chapters

Episode notes

How to Make Knowledge a I Programme More Relevant

02:09

What's the Connotation of Knowledge Management?

02:34

How to Leverage the Down Time of Call Center Agents

01:54

Introduction

2min

Learning at the Point of Need

2min

I Love the Verbs, Fine, Create, Organize

5min

How Do You Convince Your Executives That K M Mattered?

3min

The Power of Knowledge Management in the Call Center

3min

How to Leverage the Down Time of Call Center Agents

2min

K M Is a Self-Feeding Beast.

3min

What's the Best Way to Motivate?

2min

What's the Connotation of Knowledge Management?

3min

10.

Knowledge Is the Enabler of Flexibility

3min

11.

The Road Map to Customer Satisfaction

2min

12.

Knowledge Management

2min

13.

Leaning Into Your Business Partners

2min

14.

Is Bepy Moving in That Direction?

2min

15.

How to Make Knowledge a I Programme More Relevant

2min

16.

Keeping Connected to the Industry as a Whole

3min

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Kyle Hopson, Senior Manager of Knowledge Management at Best Buy. Kyle and his team oversee the knowledge strategy for a workforce of over 100,000. Kyle has been working in KM since 2014 and currently serves as Vice Chair of Twin Cities Knowledge Management Forum.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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