Kyle Hopson - Senior Manager, Knowledge Management at Best Buy
Knowledge Cast by Enterprise Knowledge
The Power of Knowledge Management in the Call Center
Regt: I'm a fan of the thumbs up thumbs down. My personal reason for this is that different people grade on different curves. Call centers are one of the greatest places where knowledge management can have a very real and clear impact. If your knowledge base is healt thy, that's going to reduce the amount of time a call takes. It will improve the overall resolution of calls. And i think something that relates to k m iwod love your point of view down t ac too.
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