AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Kyle Hopson - Senior Manager, Knowledge Management at Best Buy
Knowledge Cast by Enterprise Knowledge
How to Leverage the Down Time of Call Center Agents
2min Snip
00:00
Summary
Transcript
Episode notes
A well designed k m program will leverage the down time of those call center agents really well, and exactly the way that you mention. Perhaps its improving existing content. Maybe it's relating different pieces of content. A lot of times, in some call centres, it's actually eifying old or obsolete or incorrect elements that are still within the knowledge base. If you're there and you know something, or can improve what you're finding, i think many companies don't quite realize they can develop.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode