Intercom on Product: Building Software in an AI-first World

The AI revolution and the future of customer service

May 25, 2023

27:08

AI Chapters

Episode notes

Introduction

2min

The Inevitability of AI in Customer Service

2min

The Speed of Technology

5min

The Rise of Customer Service Expectations

4min

The Role of Human Agents in Customer Service

3min

The ORI of Automation

2min

The Future of Bots, AI, and People

3min

The Future of Customer Service

3min

How to Overcome Fear of Change

3min

On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.

Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ

Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/

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