Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
The Inevitability of AI in Customer Service
01:36 • 2min
The Speed of Technology
03:22 • 5min
The Rise of Customer Service Expectations
08:09 • 4min
The Role of Human Agents in Customer Service
12:20 • 3min
The ORI of Automation
15:16 • 2min
The Future of Bots, AI, and People
17:29 • 3min
The Future of Customer Service
20:46 • 3min
How to Overcome Fear of Change
24:16 • 3min