I believe AI could come for the product management job. It's not just one we just happen to sell a product in a certain area. That's where we think about it most. I don't believe it'll displace everything and every human. We firmly believe in the idea of it'll be automation to us humans. But I do think it will be difficult to overstate how significant it changes. Just pretty good precedent for exactly what's going to happen here.
On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.
Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ
Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/
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