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The AI revolution and the future of customer service
Intercom on Product: Building Software in an AI-first World
The Rise of Customer Service Expectations
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The quality of things really interesting for me, you know, we can think of this a lot as well internally. And looking back, again, I'm a big believer in like looking back at prior generations, a similar tech to understand how this one might play out. What this might do actually is, rather than like take huge swabs of jobs away, I think teams will look smaller but it might actually increase the quality of the experience and the expectations go along with that.
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