AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
The AI revolution and the future of customer service
Intercom on Product: Building Software in an AI-first World
The Future of Customer Service
Finn: I think all the metrics have to change. Like first response time will be zero seconds. That's not an interesting metric anymore, right? And so you might have to infer a lot how good your answers are because you can't necessarily rely on humans to like be like, good job, Mr. Bot or Mrs. Bot. So we will need to interrogate it from a different angle. Just double down on the content piece.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode