The AI revolution and the future of customer service
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The Future of Customer Service
Finn: I think all the metrics have to change. Like first response time will be zero seconds. That's not an interesting metric anymore, right? And so you might have to infer a lot how good your answers are because you can't necessarily rely on humans to like be like, good job, Mr. Bot or Mrs. Bot. So we will need to interrogate it from a different angle. Just double down on the content piece.
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