Finn: I think all the metrics have to change. Like first response time will be zero seconds. That's not an interesting metric anymore, right? And so you might have to infer a lot how good your answers are because you can't necessarily rely on humans to like be like, good job, Mr. Bot or Mrs. Bot. So we will need to interrogate it from a different angle. Just double down on the content piece.
On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.
Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ
Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/
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