Intercom and Product editor, April Destrainer is here to talk about the future of customer service. We're going to talk about how automation and humans will work together in the future. How AI is changing things, and even things like how we believe the majority of questions in the future may indeed be answered by AI and not by people.
On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.
Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ
Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/
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