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The AI revolution and the future of customer service
Intercom on Product: Building Software in an AI-first World
The Future of Bots, AI, and People
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The new role or support leaders of the future, I mean like mid-2023, right? Like managing the intelligence, managing the bots, managing the knowledge management. There's an entire customer journey and customer experience to be designed in a world that is assumed automation first. That's not going to be easy. A lot of people who are best equipped to take those jobs, we people who have do jobs today.
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highlights
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