We want people. We will differentiate our customer service on people. Maybe like you said, we mentioned white glove. Maybe there's another level of white glove that goes above and beyond and that becomes the new norm. Proper concierge might be a thing. Like an onboarding, effectively like an in-bres or customer success person dedicated entirely to you perpetually available. Those sort of things are all like industry by industry. It depends on what, there's an LTV-CAC dynamic here of course but I think we'll see that. But also like I think there is a classic conversation that either it's like high urgency, high emotion, high bond, but it's very
On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.
Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ
Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.