The AI revolution and the future of customer service
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How to Overcome Fear of Change
Daz: It's human nature to be change averse. I think appeal to a lot of resilience and open mindedness. Just play with Cha-ChiPT, ask it some basic questions. If you're the sort of org that relies on a lot of tacit knowledge or people learn true osmosis by sitting beside other people and hearing them on the phone or whatever, the bot will struggle in that environment.
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