Daz: It's human nature to be change averse. I think appeal to a lot of resilience and open mindedness. Just play with Cha-ChiPT, ask it some basic questions. If you're the sort of org that relies on a lot of tacit knowledge or people learn true osmosis by sitting beside other people and hearing them on the phone or whatever, the bot will struggle in that environment.
On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.
Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ
Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/
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