The ORI of Automation

The ticketing was fascinating to me because oftentimes with technologies, like you could argue with AI in bots that lots of ticketing being this idea that sometimes you need other people in other departments. So I think this messiness that is just human nature will also persist. The high end for me, in the support world, automation is that it's most valuable in our AI or any of the technologies when it removes the entire need for someone to do something. And that's like an end-to-end resolution on an event query. A step before that would be and say what we released in January, like the inbox, chat GPT features, where it massively speeds up something that a